General terms and conditions of sale
Seller and purpose of the website
The website www.kitoffgrid.com is published by Marny Energy, a French simplified joint-stock company (SAS) with a share capital of EUR 10,000, registered with the Lyon Trade and Companies Register (RCS) under number 951 903 210 (SIRET 951 903 210 00015), EU VAT number FR57951903210, with its registered office at Bel Air Industrie, Bel Air 2, 7 rue Alfred de Musset, 69100 Villeurbanne, France (hereinafter "kitoffgrid.com"). Contact: contact@kitoffgrid.com, +33 6 33 60 16 59. The website is intended for the online retail sale of products and services.
These general terms and conditions of sale (hereinafter "GTC") apply to orders for products and services placed on the website www.kitoffgrid.com, in the version published at the time of the order.
These GTC form an integral part of the contract concluded between kitoffgrid.com and the customer. Provisions that depart from these GTC are binding on kitoffgrid.com only if kitoffgrid.com has expressly accepted them in writing.
The offer is addressed to consumers and to businesses. The provisions of these GTC reserved for consumers (in particular the right of withdrawal and the jurisdiction of the court of the consumer's domicile) apply to customers who buy for purposes outside their trade, business, craft or profession, and to the other persons to whom the law extends them.
Applicable law
The sale of products and services by electronic means is governed by the European legislation in force on electronic commerce.
The sales contract concluded between the customer and kitoffgrid.com is governed by and interpreted in accordance with French law.
Acceptance of the general terms and conditions of sale
By placing an order through the methods provided on the website, the customer declares:
1) that they have read all the information provided during the ordering process and fully accept the general terms and conditions of sale and payment set out below;
2) that they are of legal age, and they accept full responsibility for any untrue statement in this respect.
These general terms and conditions of sale, together with the terms on delivery and payment methods, form an integral part of the sales contract concluded between the customer and kitoffgrid.com.
We therefore invite you to read these general terms and conditions of sale carefully and to print them or keep a copy.
Purchase
The customer can buy the products presented on the website https://www.kitoffgrid.com/, sorted by product category and described in the corresponding product pages.
Only orders with a billing and delivery address in Europe are accepted.
Products published on the website may be:
"available": physically in stock, so they can be ordered. Available products may be new or refurbished; refurbished products are marked RPEG (refurbished product guaranteed by kitoffgrid);
"not available": the product cannot be ordered;
"on order": the product can be ordered even though it is not physically in stock; the restocking time, between 3 and 20 working days, is shown in the catalogue and on the product page.
To make purchases, the customer must be registered on the website.
When ordering, the customer chooses their preferred delivery and payment methods.
Acceptance of the order by kitoffgrid.com is confirmed by a confirmation e-mail sent to the e-mail address the customer gave when registering on the website or, if it has been changed, in their billing details.
kitoffgrid.com reserves the right, at its sole discretion, not to accept an order.
The customer undertakes to check the data in the order confirmation e-mail and to report any error to kitoffgrid.com promptly.
The order confirmation e-mail contains the following information:
1) order number and date
2) product(s), quantity, price
3) chosen payment method
4) shipping costs
5) total order amount
Errors
If, because of a human error or a malfunction of the website, a price, a product description or a product image is wrong, we count on the understanding of both parties to find a suitable solution together.
Prices
Product prices are shown in euros, including VAT at the applicable rate. The price excluding VAT is also shown for information. Delivery costs are not included in the product prices: they are shown before the order is confirmed and appear in the order summary and in the confirmation e-mail.
Rounding of prices and percentages
To make prices easy to read, prices and delivery costs are shown rounded to the whole euro, including VAT. To avoid any misunderstanding, please note the following:
- The price that binds us for the order is the final total including VAT shown in the cart and in the order summary before you place the order, and confirmed in the order confirmation e-mail. This is the amount you pay.
- Prices including VAT (including quantity-tier prices and business prices) are shown in whole euros. The price excluding VAT, shown for information, is calculated from the price including VAT and rounded.
- Discount percentages ("-x %") and amounts saved ("Save x %") are rounded and given for information.
- Because of rounding, the total of an order may differ by small amounts from simply multiplying the displayed unit prices by the quantities. On the invoice, the taxable amount and the VAT are calculated according to the legal rules; differences of a few cents may appear between the amount excluding VAT and the VAT, without changing the confirmed total including VAT of the order.
Differences of a few cents caused by rounding (per order line or in the calculation of the taxable amount and the VAT) are not pricing errors and do not give rise to any price correction, either in your favour or in ours. If a price were ever displayed with an obvious error, the "Errors" section above applies.
This clause does not limit the rights that the law gives you as a consumer, in particular the right of withdrawal and the legal guarantees. The price including VAT shown in the cart and confirmed in the order remains binding on us.
Jurisdiction
For any civil dispute concerning the interpretation, performance or termination of this distance sales contract, if the customer is a consumer (a natural person who buys products for purposes outside their professional activity), the competent court is mandatorily that of the consumer's place of residence or domicile, if it is located in Europe.
Changes to these terms
These general terms and conditions of sale remain valid until kitoffgrid.com amends or supplements them.
Any amendment or addition takes effect from its publication on the website https://www.kitoffgrid.com. Each order remains governed by the version published at the time of the order.
Delivery
Unloading the goods on arrival is the customer's responsibility.
The driver is neither required nor authorised to unload the goods: drivers are responsible only for the safe and timely delivery of the goods to the agreed address.
Please therefore make all necessary arrangements for unloading before the delivery arrives. This ensures a smooth and efficient process for both parties.
Hosting information
Hosting provider: Host Gate SRL
Address: Aleea Venus nr. 11B, 117721 Ștefănești, Argeș, Romania
Phone: +40 376 448 228
Registration: RO44527763
Right of withdrawal
If you are a consumer, you have fourteen days to withdraw from the contract without giving any reason. The period runs from the day on which you, or a third party other than the carrier indicated by you, take physical possession of the goods; for an order of several goods delivered separately, from the day you receive the last of them (Article L221-18 of the French Consumer Code).
To exercise this right, inform us of your decision by an unequivocal statement: through our online withdrawal function, by e-mail to contact@kitoffgrid.com or by post to Marny Energy, Bel Air Industrie, Bel Air 2, 7 rue Alfred de Musset, 69100 Villeurbanne, France. You may use the model withdrawal form below, but it is not obligatory. To meet the deadline, it is sufficient for you to send your communication before the period has expired.
If you withdraw, we will reimburse all payments received from you, including the costs of standard delivery, without undue delay and in any event not later than fourteen days from the day on which we are informed of your decision. We may withhold the reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is the earliest. We will use the same means of payment as you used for the order (for a bank transfer: to your bank account), unless you have expressly agreed otherwise; you will not incur any fees as a result. You send the goods back without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal to us; we will tell you the return address. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
The right of withdrawal does not apply to goods made to your specifications or clearly personalised (Article L221-28 of the French Consumer Code).
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To Marny Energy, Bel Air Industrie, Bel Air 2, 7 rue Alfred de Musset, 69100 Villeurbanne, France, contact@kitoffgrid.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
Ordered on (*)/received on (*),
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
(*) Delete as appropriate.
Complaints and disputes
If you have a complaint, please write to us first at contact@kitoffgrid.com or by post to the address given above: we will look for an amicable solution. For a cross-border dispute within the European Union, the European Consumer Centre of your country (ECC-Net) can help you free of charge. The European online dispute resolution (ODR) platform closed on 20 July 2025 (Regulation (EU) 2024/3228). If no amicable solution is found, the dispute may be brought before the competent courts.
Personal data and cookies
How we process your personal data is described in our privacy policy, and our use of cookies in our cookie policy.