Product Warranty:

For any request for the guarantee for the products sold by SC ARENY ENERGIE ALTERNATIVĂ SRL and you can contact us at the number: +33 767 347 881 or E-mail:

Send the products to the address: Piteşti, Str. CONSTANTIN DOBROGEANU GHEREA, Nr. 1, in the PSI building, and the warranty will be resolved by repairing or replacing the defective product.

Products that have physical defects such as: blows, cracks, shards, components or parts burned or cracked, etc., damaged, removed or modified warranty labels or seals, products used in inappropriate conditions (improper supply voltages, exposure to large variations in temperature and pressure, mechanical shocks, incorrect handling, use of products in conditions of humidity, dust, noxious substances or under the action of chemicals, etc.), incorrect settings and installations, ungrounded sockets, penetration of liquids, metals or other substances in inside the equipment, mechanical or plastic intervention on the products, connection or disconnection of certain components during the operation of the equipment.

Batteries are consumables and cannot be returned.

The commercial guarantee is according to the guarantee certificate issued by the manufacturer, depending on the product category and represents the period in which the consumer benefits from free repairs from the seller / manufacturer.

Guarantee of conformity:

All products benefit, by law, from the conformity guarantee which represents the legal period of 24 months;

Within the term of conformity guarantee, the manufacturer repairs, replaces or returns the value of the product, according to LG449 / 2003, Art.11, Paragraph 2.

The set time period for repairing the repair may not exceed 15 calendar days from the date on which the buyer informed the seller of the lack of conformity of the product.